Privacy policy

Last updated: January 10th 2026

At Botanic Skin, we respect your privacy and take protecting your personal information seriously. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with us in any way.

Throughout this policy, “we”, “us”, and “our” refer to Botanic Skin. “You” refers to anyone using our site or services.

Please take a moment to read this policy carefully.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we operate as a business. When we do, we’ll update the “Last updated” date at the top of this page. Any changes will apply from the date they’re published on our site.

How we collect and use your information

We collect personal information to provide our services, process orders, communicate with you, and improve your experience with Botanic Skin. The information we collect depends on how you interact with us.

In general, we use your information to:

  • Fulfil orders and deliver products

  • Communicate with you about purchases, returns, or support requests

  • Improve our website, products, and customer experience

  • Comply with legal obligations and prevent fraud

What personal information we collect

Information you provide directly

When you use our site or services, you may provide information such as:

  • Your name, email address, phone number, and shipping/billing address

  • Order details and payment confirmations

  • Account information (if you create an account)

  • Messages or information shared with our customer support team

Providing certain information may be required to complete purchases or access specific features.

Information collected automatically

When you browse our site, we may automatically collect usage data, including:

  • IP address and device information

  • Browser type and network details

  • Pages viewed, time spent on the site, and interactions

This data helps us understand how our site is used and how we can improve it.

Information from third parties

We may receive information from trusted third parties who help us operate our business, such as:

  • Shopify, which powers our online store

  • Payment processors that securely handle transactions

  • Shipping, analytics, and customer support providers

Any information received from third parties is handled in line with this Privacy Policy.

How we use your personal information

Providing products and services

We use your information to process payments, fulfil orders, manage your account, arrange shipping, and handle returns or exchanges.

Marketing and communications

With your consent (where required), we may send you emails about products, updates, or offers. You can unsubscribe at any time using the link in our emails.

Security and fraud prevention

We use information to protect our site, prevent fraud, and keep customer data secure.

Improving our services

Your information helps us understand what’s working, what isn’t, and how we can improve our products and website.

Cookies

We use cookies and similar technologies to power our website, remember preferences, run analytics, and improve your experience. You can manage or disable cookies through your browser settings, though this may affect site functionality.

Our site also recognises Global Privacy Control (GPC) signals, which allow you to opt out of certain data sharing for advertising purposes.

How we share personal information

We only share personal information when necessary, including:

  • With service providers who help us run our business (payments, shipping, analytics, customer support)

  • With marketing partners (where permitted by law and consent)

  • When legally required or to protect our rights and users

We do not sell sensitive personal information or use it to infer personal characteristics.

User-generated content

If you leave reviews or submit content publicly on our site, that information may be visible to others. Please be mindful of what you choose to share.

Third-party links

Our site may include links to third-party websites. We’re not responsible for the privacy practices or content of those sites, and we encourage you to review their policies separately.

Children’s data

Botanic Skin is not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, please contact us and we’ll take appropriate action.

Data security & retention

We take reasonable measures to protect your personal information, but no system is completely secure. We retain information only as long as needed to provide services, meet legal obligations, and resolve disputes.

Your rights

Depending on where you live, you may have rights to:

  • Access or request a copy of your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

  • Limit or object to certain processing

You can exercise these rights by contacting us using the details below. We will never discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you’re unsatisfied with our response, you may have the right to contact your local data protection authority.

International users

Your information may be processed outside your country of residence. Where required, we rely on approved legal safeguards to protect your data.

Contact us

If you have questions about this Privacy Policy, your personal data, or your rights, please contact us at:

Email: hi@botanicskin.co

For data protection purposes, Botanic Skin is the controller of your personal information unless stated otherwise.