Refund policy

Refunds & Returns Policy

Order cancellations

We understand that plans can change. If you need to cancel an order, you can do so within 24 hours of placing it.
Cancellations made within this window are eligible for a full refund, which will be returned to your original payment method within 1–3 business days.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hi@botanicskin.co.

We’ll happily arrange a replacement or a full refund, at no additional cost to you. To help us resolve this quickly, we may ask for a photo or short video of the item. If a return is required, we’ll provide a prepaid return label.

Returns

We offer a 60-day return window starting from the date your order is delivered.

Because our products are skincare, returned items must be unused, unopened, and in their original packaging to be eligible for a refund. This helps us maintain hygiene and product safety for everyone.

If you’d like to initiate a return, please email hi@botanicskin.co and our team will guide you through the next steps.

Please note:
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Refund eligibility

Refunds are issued once returned items are received and inspected. Unfortunately, we’re unable to accept returns or issue refunds for products that have been opened, used, or are not in new condition, except where covered by our Money-Back Guarantee below.

60-Day Money-Back Guarantee

We stand behind our formulas and want you to feel confident trying Botanic Skin.

If you don’t see results you’re happy with after up to 60 days of consistent use, you may be eligible for a refund under our Money-Back Guarantee — provided the following conditions are met:

  • The products were used as directed, following our official usage guide

  • The routine was followed consistently for the recommended period

  • Your skincare journey has been documented, including:

    • Clear before and after photos

    • A brief written summary of how the products were used (frequency, routine, and duration)

This information helps us fairly assess each request and continue improving our formulas.

To request a refund under the Money-Back Guarantee, please email hi@botanicskin.co with your order number and documentation. Each request is reviewed on a case-by-case basis.

Please note

Refunds cannot be issued for:

  • Products damaged after use

  • Orders refused at delivery

  • Preferences related to scent, texture, or personal expectations once products have been opened

  • Claims where the usage guide was not followed or the journey was not documented

How to contact us

For all questions regarding refunds, returns, or cancellations, email us at:

hi@botanicskin.co
Monday–Friday, 9:00am–5:00pm (local business hours)

Our approach

We’re a small brand and we read every message. If something doesn’t feel right with your order, reach out — we’ll always aim to be fair, thoughtful, and helpful.